You're not lost.
We have the map.
From predatory auto loans in rural counties to medical bills you never owed — Shield identifies the schemes, measures the damage, and gets your money back.
The schemes are specific.
So is our response.
Every complaint filed becomes a data point. When patterns emerge across counties, we act. Here is what we are tracking right now — and how to add your experience.
Describe it in plain language.
Our intake specialists review every complaint and route it to the right investigator — you don't need to know the legal name of what happened to you.
The map is free.
Use it before you need it.
Each guide below is built from actual complaint data — not generic consumer advice. The analyst who reviewed the cases wrote the checklist.
Decoding Your Auto Loan
Before you sign, know the difference between a dealer markup and a legitimate lender fee. This checklist walks you through every line item.
Download Checklist
Reading a Closing Disclosure
A department analyst walks through a real Montana closing disclosure line by line — what should be there, what shouldn't, and what to ask.
Watch Now
Disputing a Medical Bill
You received a bill for a service you didn't receive, or one your insurance already covered. Here is the exact letter to send and the timeline to expect.
Get Template
Auditing Your Credit Card Processor
For small business owners: a monthly reconciliation worksheet that surfaces processor fee discrepancies before they compound across quarters.
Download WorksheetThe analyst who reviewed
your case is in the room.
Every workshop is run by the investigator who works those complaints. Bring your paperwork. Ask the specific question you couldn't find an answer to online.
Auto Loan Transparency Clinic
First-Time Homebuyer Workshop
Medical Billing Dispute Town Hall
Small Business Fee Audit Clinic
Predatory Lending in Rural Montana
Telecom Billing Rights Webinar
Every complaint leaves
a trail.
Look up an active complaint by case number, or review recent department actions and their outcomes.
Look Up Your Case
Enter the case number from your confirmation email to check status.
Department Pipeline — FY2025
Recent Department Actions
Auto dealer ordered to refund $127K in undisclosed documentation fees to 149 buyers
Medical billing company agreed to $340K restitution for incorrect insurance claim denials
Alert issued for payday lending network operating without state license in 6 counties
Home repair contractor under investigation for deposit collection without work completion